Privacy Policy

1. Introduction

Amabhubesi Amhlophe Natural Herbs (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, interact with our AI consultant, submit an enquiry, apply to become a distributor, or contact us via WhatsApp, Facebook, or other channels. This policy is effective from 9 September 2026.

2. Information we collect

We may collect the following personal information:

• Name and surname
• Cellphone / WhatsApp number
• Email address
• South African ID number (only where required for distributor registration)
• Residential or delivery address
• Payment and proof-of-payment details
• Order history and product preferences
• Sponsor or referrer details
• Messages, enquiries and conversation history
• Information you provide through Facebook Lead Ads, Meta forms or other lead-generation tools

3. How we use your information

We use your information to:

• Process product orders and distributor applications
• Respond to enquiries via WhatsApp, email, phone or our AI consultant
• Manage distributor accounts, genealogy and commission calculations
• Send order updates, announcements and marketing messages (you may opt out anytime)
• Improve our products, services and customer experience
• Comply with legal, tax and regulatory requirements in South Africa
• Prevent fraud, abuse and unauthorised access

4. WhatsApp and Facebook / Meta data

When you message us on WhatsApp or interact with our Facebook page or lead ads, Meta may share certain information with us such as your phone number, profile name, page-scoped ID, lead form responses and message content. We only use this information to communicate with you, record your enquiry in our CRM, and help you with products or the distributor opportunity. We do not sell your WhatsApp or Meta data, and we only send messages that are relevant to your request or that you have agreed to receive.

5. Leads and contact information

Leads collected through Facebook Lead Ads, WhatsApp click-to-chat, our website forms, the AI consultant, or manual entry are stored in our secure CRM. Each lead record may include name, phone number, email, source/campaign, enquiry date and conversation history. Access is restricted to authorised head-office administrators. We retain lead information only for as long as necessary to support your enquiry or distributor journey, unless you ask us to delete it earlier.

6. Data sharing

We do not sell your personal information. We may share it only with:

• Service providers who help us host, secure or operate our website and CRM (bound by confidentiality)
• Payment and banking institutions to verify deposits
• Regulators, law enforcement or courts when legally required
• Our internal administrators and verified distributors only where necessary to fulfil an order or support request

7. Data security

We protect your information using industry-standard measures including encrypted connections (HTTPS), access controls, row-level security in our database, strong authentication for administrators, and regular security reviews. While we take every reasonable step to keep your data safe, no internet-based system can be completely risk-free.

8. Your rights

You have the right to:

• Ask what personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Object to or limit certain uses of your information
• Unsubscribe from marketing messages at any time
• Request deletion of your personal information (see below)

9. Data deletion requests

You may request deletion of your personal information by contacting us using the details below. We will process your request within a reasonable time, usually within 30 days, and confirm once deletion is complete. Please note that we may need to retain certain records where required by South African law, for tax, accounting or legal purposes.

10. Cookies and analytics

Our website may use standard cookies and analytics to understand how visitors use the site and to improve performance. These tools do not identify you personally unless you log in or submit a form. You can control cookies through your browser settings.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://amabhubesiamhlophe.co.za/privacy-policy. Significant changes will be communicated where practical.

12. Contact us

For privacy questions, correction requests, or deletion requests, please contact us:

• Email: amabhubesiamhlophe1@gmail.com
• Phone: 062 765 7212 / 071 980 5658
• Address: 332 Pine Street, Nicol Square Building, Level 5A, Office 10, Durban 4001, KwaZulu-Natal, South Africa
• Website: https://amabhubesiamhlophe.co.za